Privacy policy

1. Introduction

Welcome to Koi Pharma (“Company,” “we,” “our,” or “us”).

At Koi Pharma, our mission is simple: Your Koi’s Best Defense Starts Here. We are committed not only to providing high-quality, professional-grade koi care products, but also to protecting the privacy and trust of our customers.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us online or in person (including at koi shows and events).

By using our website, you agree to the terms outlined below.

 

2. Information We Collect

We collect information to provide you with the best possible experience and service.

A. Information You Provide to Us

When you interact with Koi Pharma, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

  • Information submitted through forms (contact forms, email sign-ups, giveaway entries, dealer inquiries)

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser and device type

  • Pages visited and time spent on site

  • Referring website

  • Cookies and tracking data

C. Information from Events & Shows

If you interact with us at koi shows or live events, we may collect:

  • Contact information provided during giveaways or promotions

  • Product interest and preferences

  • Business information for dealer partnerships

3. How We Use Your Information

We use your information to support both your experience and the health of your koi:

  • Process and fulfill orders

  • Provide customer support and product guidance

  • Send order confirmations and shipping updates

  • Recommend products based on your needs

  • Send email marketing and educational content (if you opt-in)

  • Improve our website, products, and customer experience

  • Manage giveaways, promotions, and event participation

  • Prevent fraud and ensure security

  • Comply with legal obligations

4. Sharing Your Information

Koi Pharma does not sell your personal information.

We may share your data with trusted third-party partners necessary to operate our business, including:

  • Ecommerce platforms (e.g., Shopify)

  • Payment processors (e.g., Stripe, PayPal)

  • Email marketing services (e.g., Mailchimp)

  • Shipping carriers (e.g., UPS, USPS, FedEx)

  • Analytics tools (e.g., Google Analytics)

These partners are only given access to the information required to perform their services and are obligated to keep your data secure.

 

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and performance

  • Understand customer behavior and preferences

  • Personalize your shopping experience

  • Measure marketing effectiveness

You can adjust your browser settings to refuse cookies; however, some features of the site may not function properly.

6. Email Marketing & Communications

If you subscribe to our emails or enter a giveaway:

  • You may receive product updates, educational content, and special offers

  • You can unsubscribe at any time by clicking the link in any email

  • We may track email engagement (such as opens and clicks) to improve our communication

We comply with all applicable email marketing laws, including the CAN-SPAM Act.

7. Promotions, Giveaways & Events

Koi Pharma frequently participates in koi shows and promotional events.

By entering a giveaway or submitting your information:

  • You agree to receive marketing communications unless otherwise stated

  • Your information may be used to inform you about products and future promotions

  • Participation is voluntary, and you may opt out at any time

8. Data Security

We take data security seriously and implement appropriate safeguards to protect your information.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.

9. Your Privacy Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of marketing communications at any time

To make a request, contact us at: sales@koipharma.com

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

11. Children’s Privacy

Koi Pharma does not knowingly collect or solicit information from individuals under the age of 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Koi Pharma
Email: sales@koipharma.com
Website: www.koipharma.com
Business Address: 539 Deer Park Rd, Ste. B, Dix Hills, NY 11746